We Can Help: (828) 246-9886
Benefits and Emotional Risk: The majority of individuals, couples, and families that obtain psychological services benefit from the process. The therapeutic process is generally quite useful, but some risks do exist. As the counseling begins, please understand that some people experience unwanted feelings, and that examining old issues may produce unhappiness, anger, guilt, or frustration. Important personal decisions are often an outcome of counseling. These are likely to produce new opportunities, as well as, unique challenges. Sometimes a decision that is positive for one family member will be viewed as negative for another. Do not hesitate to discuss treatment goals, procedures, or your impressions of the services being provided. If you have a complaint that cannot be addressed between us, you may register it with the North Carolina Substance Abuse Professional Practice Board, PO Box 10126, Raleigh, North
Confidentiality: A consumer’s confidentiality is important and legally protected. All written and verbal information derived from counseling will be held in strict professional confidence. There are, however, circumstances that impose limitations on a consumer’s right or ability to maintain a privileged communication. Information will be released without your permission in the following instances:
1. In the event of there being a clear and present physical danger to yourself or someone else.
2. In order to comply with a court order in a legal proceeding or as otherwise required by law.
3. In the event that information is revealed that indicates that a child is being abused or neglected, a dependent adult is being abused or neglected, or an older adult is being abused or neglected.
4. If you create a crime while on program premises.
Information may also be released to others with the consumer’s signed written request. If a health-care benefit plan is expected to pay for some portion of the cost of services, it is understood that this office may furnish diagnostic and clinical information to insurance companies or medical review organizations in order to obtain reimbursement. Confidentiality cannot be guaranteed once information is given to other agencies. In the event that group counseling services are provided, it is further acknowledged that the Behavioral Healthcare Professional, cannot be held responsible for any breach of confidentiality on the part of a peer group member. In accordance with responsible practice, a diagnosis will be made if warranted and will be a part of your consumer record.
Hours/Availability: The office is generally open from 9 AM to 5 PM Tuesday — Thursday. Holidays and specific other dates are exceptions to these hours. The office has an answering machine for messages during and after business hours. In the event that an emergency occurs and your counselor is unavailable, you should contact a crisis intervention service, your family physician, or go to the local emergency room.
SOCIAL MEDIA POLICY:
Assessments By Yount/Barrett and Yount staff will NOT respond on-line to specific inquiries with Personal Health Information attached to the inquiry. No consumer names or information sufficient to identify a person will ever be publicly posted UNLESS THE CONSUMER HAS SIGNED A RELEASE OF INFORMATION for that specific purpose. Positive or negative reviews will not be addressed online as to do so would violate confidentiality of the consumer. Consumers are encouraged to maintain their anonymity when posting inquiries. In the hopefully rare instance of consumer dissatisfaction with their provider or service received, the consumer is requested to address that directly with the provider before posting negative reviews. We will make all reasonable and legal efforts to resolve any consumer grievance.
FOR DWI ASSESSMENT CONSUMERS::
WHAT'S DIFFERENT ABOUT MY SERVICES: I provide ONLY DWI assessments. I do not provide Prime for Life, 20 hour, 40 hour, or Substance Abuse Intensive Outpatient services. I do provide in-state and out-of-state reviews. My ONLY job is to provide consumers with a high quality professional assessment. I have no financial or other gain in who the consumer chooses as their provider for intervention services.
WHAT TO BRING: a copy of the arrest/citation (usually pink) and a copy of the breathalyzer. You can have your attorney fax that to me at 828-348-5538. Do whatever is easiest for you and your attorney. From the NC DMV website, we need a CURRENT NC Driving history. It costs $10.75. You can get it or bring one from your attorney if (s)he has one AND if it came from the NC DMV website. I can also help you with that at the time of the assessment.
LOCATION, LOCATION, LOCATION: As of February 24, 2021, please note that all services are now provided primarily via telehealth using the ZOOM platform, although other platforms are available if needed. While in-office capability exists, telehealth will be the preferred mode of service provision.
Cost of the assessment/Payment Processes: The fee is set by State law at $100.00 and is payable in cash or by credit card. Personal checks are not accepted. DWI services now require pre-payment, which is non-refundable.
Effective 06/15/2020: Due to the ongoing high “no-show” and last minute cancellation rate, appointments will not be confirmed until pre-payment of the $100.00 fee. This fee is NON-REFUNDABLE in cases of “no shows” or cancellations under 24 hours of the appointment time. Should another appointment be requested, an additional pre-payment of $100.00, also non-refundable, must be received. For credit card payments, an invoice will be sent at the time of the tentative appointment schedule. This will allow for payment of the assessment fee, which must happen within 48 hours of the invoice or the time slot will be given to another consumer. Upon receipt, the appointment will be confirmed, and notification sent to the consumer. Individuals paying with cash must coordinate a drop-off time with me no less than 48 hours in advance of the tentatively scheduled appointment. At that time, the appointment will be confirmed.
Cancellation/No Show policy: Due to the increasing incident of individuals making appointments and either not showing up at all or not calling until the last minute to cancel, I will no longer reschedule “no shows” at all. If someone demonstrates the courtesy to call ahead a minimum of 24 hours in advance of the appointment, I will reschedule the appointment ONE TIME after receiving a non-refundable reservation fee of $100.00. As a small business owner, I simply cannot stay in business and continue to absorb lost revenue generating hours.